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Refund Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.

Dedicated to the Industry

​At our core, we are passionate about the hospitality industry.

We believe that great food, exceptional service and memorable dining experiences are what make life worth living.

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That's why we are dedicated to educating and helping the hospitality industry.  Whether you're a restaurant owner, chef, server or bartender, we believe that everyone in the hospitality industry deserves access to the knowledge tools, and resources they need to succeed.  

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Through our commitment to education and our passion for the industry, we are working to build a better future for the hospitality industry.  We believe that by sharing our expertise, we can help others achieve success and create a world where great food, exceptional service and memorable dining experiences are the norm. 

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